Conflict Management Training

Engaging in Healthy Conflict

Every person faces conflict at work. When left unmanaged, conflict creates undue stress on the individual and a loss of productivity in the organization. What makes conflict negative or positive is the way in which it is handled. This course informs participants of their natural conflict mode within five possible options and how to best use each mode based on the situation. Participants will also apply Droste’s Healthy Conflict Model and learn practical tools to help them manage conflict in their own lives.

Objectives

• Define conflict
• Explain how conflict is healthy and necessary
• Describe the five styles of conflict
• Explain how your natural conflict style affects your approach to conflict
• Recognize the potential advantages and disadvantages of using different conflict modes in a given situation
• Apply Droste’s Healthy Conflict Model skills and behaviors to engage in healthy conflict

BenefitsConflict Management Training Module

• Understand your natural conflict style and how to best use it
• Have more productive conversations
• Solve problems more efficiently
• Build stronger relationships

Assessment

Thomas-Kilmann Conflict Mode Instrument

Length of class

8 or 16 hours

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