Customer Service Training Course

Providing Powerful Service: Be the Ultimate Partner

The purpose of this training course is to identify best practices and their supporting skills so that employees can continue to provide excellent service to both internal and external customers.

A step-by-step philosophy stands behind the purpose and objectives. Given today’s business and economic climate, it is important for participants to experience and understand the reality of their customers. Through a simulation, the participants experience different behaviors offered by an employee of the organization as they attempt to resolve a realistic business issue or need. Through that experience, participants will then be able to clearly identify behaviors that helped the customer progress and resolve their issue, as well as those that hindered the customer.

Once this impact is explored and understood, participants are more open to examining their behaviors and the personal power that they offer when helping internal and external customers. They examine their expertise and share best practices with each other.Customer Service Training Module

Objectives

• Recognize and understand the perspectives of both internal and external customers, and appreciate our impact on their ability to get their needs met
• Use a consultative and partner-based approach to facilitate solutions for internal and external customers
• Apply your expertise in ways that provide value
• Provide positive feedback to colleagues on the use of partnership behaviors; ask for and accept feedback from colleagues

Length of class

4 hours



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