Problem Solving and Decision Making

The role of every leader includes problem solving. This course focuses on identifying problems proactively, correctly stating identified problems, identifying causes and innovative solutions, and creating action plans. Participants will learn their role in the problem-solving process. Participants will learn a six-step problem-solving process and 16 different tools that they can use during the process.Problem Solving and Decision Making Course


• Define your role in problem solving
• Apply a six-step problem-solving process
• Select appropriate tool(s) to effectively problem solve


• A creative approach to problem solving
• A six-step process for problem solving
• Tools to solve problems individually or with teams

Length of class

8 hours

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