Listening: The Power of Not Speaking

Listening is not about simply being quiet; listening is a critical skill. Active listening helps make connections between ideas and information. It can help us change our perspective and challenge assumptions. Listening shows appreciation which can enhance our work relationships. Conversely, poor listening negatively impacts productivity and working relationships. This course will guide you through developing an understanding of the importance of listening, explore listening and communication models, and recognize listening as a conflict improvement strategy.


  • Explore the difference between hearing and attentive and active listening

  • Discover the impact non-verbal communication

  • Understand how listening impacts work and relationship

  • Discover types of questions that encourage the speaker

  • Explore listening strategies that help to gain more information and improve conflict


  • Active listening improves relationships and has a significant impact on culture and morale

  • The right questions lead to better decisions and fewer mistakes

  • Solve problems and improve conflict situation

Supported Competency Focus Area(s)


Virtual: 4 hours (two 2-hour modules)



Ready to bring this program to your organization?