Conflict Management

Every person faces conflict at work. When left unmanaged, conflict creates undue stress on the individual and a loss of productivity in the organization. What makes conflict negative or positive is the way in which it is handled. This course describes five styles of conflict and how to best use each mode based on the situation, and it informs participants of their own natural conflict mode. Participants will also apply Droste’s Healthy Conflict Model and learn practical tools to help them manage conflict in their own lives.


  • Define conflict
  • Explain how conflict is healthy and necessary
  • Describe the five styles of conflict
  • Explain how your natural conflict style affects your approach to conflict
  • Recognize the potential advantages and disadvantages of using different conflict modes in a given situation
  • Apply Droste’s Healthy Conflict Model skills and behaviors


  • Understand your natural conflict style and how to best use it
  • Have more productive conversations
  • Solve problems more efficiently
  • Build stronger relationships

Supported Competency Focus Area(s)


In-person: Full or half day

Virtual: 4 hours (two 2-hour modules)


Thomas-Kilmann Conflict Mode Instrument

Ready to bring this program to your organization?