Conflict Management

Every person faces conflict at work. When left unmanaged, conflict creates undue stress on the individual and a loss of productivity in the organization. What makes conflict negative or positive is the way in which it is handled. This course describes five styles of conflict and how to best use each mode based on the situation, and it informs learners of their own natural conflict mode. Learners will also apply Droste’s Healthy Conflict Model and learn practical tools to help them manage conflict in their own lives.

Objectives

  • Define conflict
  • Explain how conflict is healthy and necessary
  • Describe the five styles of conflict
  • Explain how your natural conflict style affects your approach to conflict
  • Recognize the potential advantages and disadvantages of using different conflict modes in a given situation
  • Apply Droste’s Healthy Conflict Model skills and behaviors

Benefits

  • Understand your natural conflict style and how to best use it
  • Have more productive conversations
  • Solve problems more efficiently
  • Build stronger relationships

Supported Competency Focus Area(s)

  • Self-Awareness
  • Relating
  • Leading
  • Teaming

Format

In-person: Full day

Virtual: 4 hours (two 2-hour modules)

Assessment

Thomas-Kilmann Conflict Mode Instrument

Ready to bring this program to your organization?